We want you and your pet to enjoy your VIPpaw products as soon as possible. Below you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Customized products (such as embroidered items) may require an additional 1–2 business days for personalization before shipping.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Rates & Delivery Times
United States
| Shipping Method | Cost | Estimated Delivery | Free Shipping Threshold |
|---|---|---|---|
| Standard Shipping | $4.99 | 5–8 business days | Free on orders over $49 |
| Expedited Shipping | $12.99 | 2–4 business days | — |
| Express Shipping | $24.99 | 1–2 business days | — |
Canada
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $9.99 | 7–14 business days |
| Expedited International | $19.99 | 4–7 business days |
United Kingdom & Europe
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $12.99 | 10–18 business days |
| Expedited International | $24.99 | 5–10 business days |
Australia & New Zealand
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $14.99 | 12–20 business days |
| Expedited International | $27.99 | 6–12 business days |
Rest of World
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $16.99 | 14–24 business days |
| Expedited International | $29.99 | 7–14 business days |
Delivery times are estimates and may vary due to customs processing, weather conditions, or peak holiday seasons.
Free Shipping
We offer free standard shipping on all orders over $49 shipping within the United States. The discount will be automatically applied at checkout — no coupon code needed.
International Shipping
We proudly ship to over 30 countries worldwide. International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.
Please check with your country’s customs office to determine any additional costs prior to purchasing.
Our Shipping Partners
We partner with trusted carriers to ensure your order arrives safely and on time:
- USPS — Domestic standard and economy shipping
- UPS — Domestic expedited and express shipping
- FedEx — Domestic express and international priority
- DHL Express — International expedited shipping
The carrier used for your order will be selected based on your location, selected shipping method, and package size to ensure the fastest and most reliable delivery.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also track your order anytime on our Track Order page by entering your order number and email address.
If you haven’t received your tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@vippaw.store.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at support@vippaw.store. We can update your address as long as your order has not yet been shipped. Once an order is in transit, we are unable to redirect it.
Lost or Delayed Packages
If your package is marked as delivered but you haven’t received it, please:
- Check with neighbors or your building’s front desk
- Look around your delivery area (porch, garage, side door)
- Contact the carrier directly with your tracking number
- If still unresolved, email us at support@vippaw.store and we’ll help investigate
For packages delayed beyond the estimated delivery window, please allow an additional 3–5 business days before contacting us, as delays can occur due to weather or customs.