Track your order
Every VIPpaw piece is made to order. After checkout you will get an email confirmation. When your parcel ships, we send a second email with a tracking number.
1. Check My account
Sign in at My account and open Orders. You will see status (processing, in production, or shipped) and tracking when the carrier scan is available.
2. Use the email we sent
Search your inbox for “VIPpaw”. The shipping email includes the carrier name and tracking link. Check spam if you do not see it within a few minutes of the “shipped” status.
3. Typical timing
- Production — shown on each product (made from one piece, no bulk minimum).
- Transit — after handover to the carrier, typically several business days to the US, UK, EU, AU, JP and other destinations we ship to. Customs can add time on cross-border parcels.
Full details: Shipping Policy.
Guest checkout
If you checked out without an account, use the order number and email from your confirmation. You can also create an account with the same email so future orders stay in one place.
Still cannot find it?
Email support@vippaw.store with:
- Order number (for example #1234)
- Email used at checkout
- Shipping country
We reply as soon as we can, usually within one business day.