Terms of Service

Orders & payment

Prices are in USD. Submitting an order constitutes an offer to purchase custom goods. We may cancel orders that cannot be fulfilled and will notify you by email.

Your content

You confirm you own or have rights to photos you upload. You grant VIPpaw a limited license to print and fulfill your order. Do not upload illegal or infringing content.

Production and International Delivery

Our products are personalized and made to order. Estimated production time is 10–25 business days after payment is confirmed and all usable photos and customization details have been received, including artwork approval where required.

International shipping usually takes an additional 5–25 business days after the parcel is handed to the carrier. Production time and shipping time are separate. Business days exclude weekends and applicable public holidays.

Delivery estimates are not guaranteed arrival dates. Customs inspections, peak seasons, remote-area delivery and carrier disruptions may cause additional delays. Please contact us before ordering if you need an item for a specific event.

Available destinations and shipping charges are shown at checkout. Unless checkout or your order confirmation expressly states that import duties and taxes are included, these charges may be payable by the recipient. Please review our Shipping Policy before ordering.

Order Changes and Cancellations

Please check your photos, spelling, size, phone model, selected options and delivery address before completing checkout.

If you need to change or cancel an order, email support@vippaw.store immediately with your order number. A full cancellation refund is normally available only before production starts. Production includes artwork preparation, creation or transfer of production files, and physical manufacturing.

Changes and cancellations require our written confirmation after checking the production status. The status displayed in your account does not, by itself, confirm whether production has started.

Returns Exchanges and Refunds

Personalized products are not normally eligible for change-of-mind returns or exchanges for a customer-selected size, model or customization error.

This does not exclude remedies for damaged, defective, incorrect or missing items, or products that materially differ from the agreed customization details because of our error.

Please contact us before returning an item. Return eligibility, authorization, shipping costs and refund processing are explained in our Refund Policy.

Limitation of liability

To the fullest extent permitted by law, VIPpaw is not liable for indirect or consequential damages arising from use of the site or products.

Your Consumer Rights

Nothing in these terms or our policies limits any rights or remedies that cannot lawfully be excluded under applicable consumer law. Where a policy conflicts with those mandatory rights, the mandatory rights apply.