Shipping Policy
Last updated: August 28, 2026
This Shipping Policy applies to orders placed on VIPpaw. Please review it before placing your order. Delivery estimates shown on our website are estimates, not guaranteed delivery dates, and may be affected by production time, carrier operations, customs clearance, public holidays, severe weather, and other events outside our reasonable control.
1. Production and transit time
Your order goes through two separate stages:
Stage | Estimated time | When it starts |
Custom production | 10–25 business days | After payment and receipt of usable customization details, including artwork approval where required |
International shipping | 5–25 business days | After the parcel is handed to the carrier |
Please allow approximately 15–50 business days in total after all production requirements are complete. Additional customs or other unexpected delays may extend this estimate.
Business days exclude weekends and applicable public holidays. Missing photos, incomplete customization details or unanswered artwork questions may delay the start of production.
These are general estimates, not guaranteed arrival dates or country-specific delivery commitments. If an estimate is provided specifically for your order, please refer to that information.
We ship to destinations supported at checkout. Delivery availability and charges depend on your address and the available shipping service. International parcels may be inspected by customs; public holidays, peak shipping periods, remote locations and carrier disruptions can affect transit time.
Tracking Your Order
Tracking details are provided when your order ships. Use the link in your shipping email or visit our Track Order page.
A shipping label may be created before the carrier completes its first scan. Tracking updates may also pause while a parcel moves between international and local carriers.
If you cannot find your shipping email, check your spam folder or contact support@vippaw.store with your order number.
2. Duties, taxes, and DDU/DDP orders
Unless checkout expressly states that duties and import taxes are included, international orders are shipped DDU/DAP (Delivered Duty Unpaid). For DDU/DAP orders:
– the recipient is the importer of record where required;
– the recipient is responsible for all import duties, VAT/GST, customs clearance charges, brokerage fees, and other destination-country charges;
– these charges are not included in the product price or shipping charge collected by VIPpaw; and
– the carrier or local customs authority may require payment before delivery.
An order is DDP (Delivered Duty Paid) only when checkout or the order confirmation expressly says “duties and taxes included” or “DDP.” For a DDP order, VIPpaw or its logistics partner pays the import duties and taxes included in that quote. Charges caused by inaccurate customer information, a change to the delivery address, unusual storage, or additional local services remain the recipient’s responsibility.
VIPpaw cannot estimate or control charges assessed on DDU/DAP orders. Please contact your local customs authority before ordering if you need an estimate. We do not reimburse import charges paid directly to a carrier or government authority unless we charged the same amount in error.
3. Where we cannot deliver
Available destinations are those offered at checkout. We do not ship to a destination when:
– checkout does not offer a shipping method for that country, territory, state/province, or postal code;
– applicable law, sanctions, export controls, carrier restrictions, or payment-provider rules prohibit or materially restrict the shipment;
– the address is a freight forwarder, hotel, temporary accommodation, military address, or remote area that our selected carrier cannot service; or
– the product is restricted from import at the destination.
Availability can change after an order is placed. If no compliant carrier can accept the parcel, we will contact you and cancel the unshipped order for a refund to the original payment method. We do not reimburse exchange-rate differences or third-party bank fees.
4. PO Boxes and special addresses
PO Boxes are accepted only when a shipping method displayed at checkout specifically supports them. Express and signature-required services generally require a complete physical street address. Do not use a PO Box together with a street address unless the local postal service instructs you to do so.
Orders addressed to APO/FPO/DPO locations, parcel lockers, freight forwarders, hotels, campuses, hospitals, or remote areas are accepted only when supported at checkout and may require extra delivery time or fees. Delivery to a reception desk, mailroom, locker, forwarding agent, or other authorized intermediary counts as delivery to the recipient.
5. Address accuracy and changes
You are responsible for providing a complete and accurate recipient name, street address, apartment/unit number, city, state/province, postal code, country, email address, and reachable telephone number.
Request an address change by contacting support@vippaw.store as soon as possible with your order number and the corrected address. We can change an address only before the order is marked shipped and before a shipping label or carrier manifest has been created, whichever occurs first. A request is not effective until VIPpaw confirms it in writing.
After that cutoff, we cannot guarantee a change or interception. If the carrier permits a correction or redirect, the customer must pay the carrier’s address-correction, redirect, storage, return, and re-shipping charges before the parcel is resent. For fraud prevention, a change of destination country or a material address change may require cancellation and a new order.
VIPpaw is responsible for re-shipping at no additional product or standard-shipping cost when we sent the parcel to an address different from the confirmed address on the order.
6. Delivery attempts and unattended parcels
The carrier decides whether a signature is required. If no one is available, the carrier may leave the parcel in a reasonably safe location, deliver it to a neighbor/reception/locker, make another attempt, or hold it for collection. Follow the carrier’s tracking instructions promptly.
The recipient is responsible for collecting a held parcel and for arranging any carrier-authorized redelivery before the carrier’s deadline. Any redelivery, address-correction, storage, or remote-area fee caused by recipient unavailability or instructions is payable by the customer.
When tracking shows “delivered” but you cannot find the parcel, check your delivery location, household members, reception and any carrier collection notice, then contact support@vippaw.store promptly with your order and tracking numbers. We will assist with a carrier investigation. Reporting promptly helps us investigate and does not shorten any statutory rights. A replacement or refund is assessed under our Refund Policy and applicable law.
7. Refused, unclaimed, or undeliverable parcels
Do not refuse a parcel because duties, taxes, or carrier charges are due. Refusal, failure to pay import charges, failure to collect the parcel, repeated unsuccessful delivery attempts, an incomplete/incorrect customer-provided address, or import rejection caused by recipient action is treated as a customer-caused return.
If a customer-caused parcel is returned to us or our logistics partner:
– original shipping, duties/taxes, brokerage, storage, address-correction, return-to-sender, and other carrier charges are non-refundable;
– personalized or made-to-order goods are not refundable merely because the parcel was refused, unclaimed, or incorrectly addressed;
– if the parcel is safely returned and can legally and practically be resent, the customer may request re-shipment after paying all outstanding return charges and the new shipping charge; and
– if re-shipment is not requested and the item is eligible for a refund under our Refund Policy, any refund will be reduced by the non-refundable charges above. We will not deduct more than the amount actually charged to us, and we will provide a breakdown on request.
If a parcel is destroyed, abandoned, or not returned by the carrier or customs authority because of the recipient’s action or inaction, VIPpaw cannot issue a product refund or free replacement unless required by applicable law.
8. Carrier-caused return, loss, or damage
If a parcel is returned because of a carrier error or because VIPpaw used an address different from the confirmed order address, VIPpaw will, after verification, arrange one standard re-shipment or an appropriate refund at no additional cost.
Contact us if tracking shows no new carrier scan for 15 consecutive calendar days after carrier acceptance, or your parcel is more than 10 calendar days beyond its latest estimated delivery date. You can contact us sooner with concerns. We will help investigate with the carrier. These investigation thresholds do not limit any statutory rights.
A short tracking gap does not automatically confirm loss. We assess loss using the carrier investigation and tracking history. An eligible lost shipment will be handled through a replacement or refund in accordance with our Refund Policy and applicable law.
If your order arrives damaged, photograph the item, outer packaging and shipping label, and contact us promptly, preferably within 14 calendar days after delivery. Keep the packaging while the issue is reviewed. This requested reporting period does not shorten statutory rights.
9. Re-shipping and second-delivery fees
One standard re-shipment is free when VIPpaw or the carrier caused the failed delivery. In all customer-caused cases—including an incorrect/incomplete address, missed collection deadline, refused delivery, unpaid import charges, or unsupported PO Box—the customer must pay:
- any carrier return, correction, storage, customs, or disposal fees charged to VIPpaw; and
- the new shipping charge for the second shipment.
We will quote the amount and request payment before re-shipping. Express upgrades and differences caused by a new destination are also payable by the customer. Re-shipping remains subject to carrier availability and import rules.
10. Contact and mandatory rights
For shipping help, contact support@vippaw.store and include your order number, recipient name, tracking number, and relevant photos or carrier notices.
Do not return a parcel without contacting us for authorization and the correct return address.
Personalized items are not normally eligible for change-of-mind or customer-selected size exchanges. For damaged, defective or incorrect items, please see our Refund Policy for remedies and return-shipping arrangements.
Nothing in this policy limits rights that cannot lawfully be excluded under the consumer laws that apply to you. If this policy conflicts with mandatory law, that law controls.
Still need help? suport@vippaw.store · Back to shop