Privacy Policy

Last updated: August 27, 2026

VIPpaw Custom (“VIPpaw,” “we,” “us,” or “our”) operates vippaw.store. This Privacy Policy explains what personal information we collect, how we use and share it, how long we retain it, and the choices available to you.

For privacy questions or requests, contact support@vippaw.store.

1. Information We Collect

We may collect:

• Account and order information: name, email address, telephone number, billing and shipping addresses, account details, order history, and customer-service communications.

• Payment information: payment status, transaction identifiers, billing details, and fraud-prevention information. Payments are processed by Stripe or PayPal. We do not store complete payment-card numbers on our servers.
• Customization information: uploaded pet photos, pet names, customization instructions, notes, previews, and production files required to create your order.
• Review information: your name, optional pet name, country, rating, review text, and submitted photos when you voluntarily send a product review.
• Technical information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, cookie preferences, and security logs.
• Marketing information: email address, subscription status, and campaign interactions when you choose to receive marketing communications.

2. How We Use Information

We use personal information to:

• Create, process, customize, ship, and support your order.
• Operate customer accounts and provide order tracking.
• Process payments, refunds, and chargebacks.
• Detect fraud, abuse, technical problems, and security threats.
• Send transactional messages about orders, payments, production, and shipping.
• Respond to customer-service, privacy, deletion, and data-access requests.
• Display approved reviews when you have voluntarily submitted them.
• Measure and improve site performance when analytics consent has been provided where required.
• Send marketing communications when you have subscribed or otherwise provided valid consent.
• Meet accounting, tax, regulatory, and other legal obligations.

We do not sell customer personal information or use uploaded pet photos in advertising without separate permission.

3. Customization Photos and Files

You confirm that you have the right to upload and use the photos and other content submitted with your order.

We use uploaded photos, names, instructions, previews, and production files only as necessary to:

• Create and fulfil your customized order.
• Perform quality checks.
• Handle customer-support requests.
• Produce a replacement or reprint.
• Investigate fraud, chargebacks, disputes, or legal claims.

Retention period

Original uploaded photos, working production files, generated previews, and copies held in active backups are deleted within 90 days after order fulfilment.

We may retain relevant files for longer only when:

• Required by law.
• Necessary to resolve an open support request, reprint, dispute, chargeback, or fraud investigation.
• You have separately consented to another use, such as publishing a customer review.

Deleting customization files does not require us to delete invoices, transaction records, or other information we must retain for accounting, tax, fraud-prevention, or legal purposes.

4. Cookies and Similar Technologies

We use strictly necessary cookies to provide essential functions such as:

• Shopping cart and checkout.
• Customer login and account security.
• Cookie-preference storage.
• Payment, fraud-prevention, and website-security functions.

We may also use optional cookies or similar technologies for:

• Analytics: measuring visits, page performance, and product interest.
• Marketing: measuring campaigns and managing email or advertising activity.
• Functional services: remembering optional settings or enabling third-party content.

Where consent is required, optional analytics and marketing technologies remain disabled until you provide consent.

The Cookie banner allows you to:

• Accept optional cookies.
• Reject optional cookies.
• Choose individual cookie categories.
• Change or withdraw consent later through the Cookie Settings control.

Rejecting optional cookies will not prevent basic browsing, cart, checkout, or account functions. Withdrawing consent does not affect processing that occurred before withdrawal.

5. Service Providers and Data Sharing

We disclose personal information only when needed to operate the store, fulfil orders, comply with law, or protect the site and its users.

Current service-provider categories include:

• Stripe and PayPal: payment processing, refunds, chargebacks, and fraud prevention.
• Hostinger: website hosting, infrastructure, backups, and security.
• WordPress and WooCommerce: website, account, cart, checkout, and order-management software.
• Google Site Kit and Google Analytics: optional traffic and performance measurement, subject to consent where required.
• Mailchimp: email subscriptions and marketing communications when you choose to subscribe.
• Contracted production and fulfilment partners used for your order: production, printing, packaging, and delivery. They receive only the customer, delivery, customization, and print-file information required to fulfil the order. The specific partner used for an order is available upon request.
• Shipping and logistics providers: delivery, tracking, customs processing, and shipment support.
• Professional advisers and authorities: when reasonably necessary for legal, accounting, tax, security, or regulatory purposes.

Service providers may process information only for the services they provide to us and subject to their applicable contractual and legal obligations.

6. International Data Transfers

VIPpaw serves customers in multiple countries. Personal information may be processed in the United States and in countries where our hosting, payment, production, fulfilment, analytics, email, or logistics providers operate.

When personal information is transferred from the EEA or United Kingdom to another country, we use appropriate safeguards where required, such as adequacy decisions, approved contractual clauses, or another lawful transfer mechanism.

7. How Long We Retain Other Information

In addition to the 90-day customization-file period:

• Orders, invoices, payments, refunds, and tax records: retained for the period required by applicable accounting, tax, and legal obligations.
• Account information: retained while the account remains active and for a reasonable period afterward for security, dispute resolution, backups, and legal obligations.
• Customer-service messages: retained for as long as reasonably necessary to resolve the request and maintain appropriate support records.
• Marketing subscriptions: retained until you unsubscribe or the information is no longer needed.
• Approved reviews: retained until the review is withdrawn, removed, or no longer needed.
• Security and fraud-prevention records: retained for a reasonable period based on the nature of the risk and applicable legal requirements.

Information subject to an active legal hold, dispute, fraud investigation, or chargeback may be retained until the matter is resolved.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information we hold about you.
• Receive a copy of your information.
• Correct inaccurate or incomplete information.
• Request deletion of eligible personal information or uploaded photos.
• Restrict or object to certain processing.
• Withdraw consent.
• Request data portability.
• Lodge a complaint with an applicable data-protection authority.

To submit a request, email support@vippaw.store from the email address used for your account or order. Include your order number when the request relates to a purchase or uploaded photo.

We will:

• Acknowledge the request within 7 calendar days.
• Verify your identity before disclosing or deleting information.
• Aim to complete a verified request within 30 calendar days, unless applicable law permits or requires additional time.

We may retain information that we are legally required to keep or that is necessary for fraud prevention, disputes, chargebacks, security, or legal claims.

9. Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting support@vippaw.store.

Unsubscribing from marketing does not stop essential transactional messages concerning your orders, payments, account, production, shipping, refunds, or security.

10. Children’s Privacy

VIPpaw is not directed to children under 16, and we do not knowingly collect personal information directly from children under 16.

If you believe a child has provided personal information to us, contact support@vippaw.store.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this Privacy Policy when our services, providers, legal obligations, or data practices change.

The revised policy will be published on this page with an updated effective date. Material changes may also be communicated through the website or by email where appropriate.

13. Contact Us

For privacy questions, data-access requests, corrections, or deletion requests:

Email: support@vippaw.store
Website: https://vippaw.store

For order and shipping support, use our Contact page or Track Order page.